Service
The IT support you need to stay up and running
Customized Flexibility
- Customize your support with easy to configure and scale services
- Flexible Proactive and Reactive support with affordable pricing model
- Minimize configuration complexity, select what you want
Increase uptime, productivity, and ROI with packaged support services.
HP Care Pack Services cost-effectively upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission-critical. And they cover all the IT products your business relies on: servers, storage, networking, desktops, mobile computing, printing and imaging, and software.
HP Care Pack Services can be purchased along with HP products. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired.
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Proactive - Provide base delivery planning + Proactive Service Credits
(Credits are used redeem proactive services)
- Proactive Services Level 1 - 3 Proactive Service Credits
- Proactive Services Level 2 - 6 Proactive Service Credits
- Proactive Services Level 3 - 18 Proactive Service Credits
- Additional Proactive Service Credit - 1 Service Credit
Some Existing Service Activities:
- Support Planning and Review Meetings
- Technical Online Seminar
- ITSM Quick Assessment
- Patch Analysis
- Service Activity Review
- Storage/SAN Firmware and SW Analysis and Management
- System Health Check
- SAN Supportability Assessment
- Blade technology assessment
- Blade toolset assessment
- Power and cooling Assessment
Reactive - Utilize existing reactive services products - ranging from Next Day, through 24X7, to 6 Hour Call to Repair
Service Overview - Proactive Services
- HP Proactive Services Level 1,2 & 3 - Flexible/adaptable Re-packaging of Current Service Activities
- It is a new method of buying existing service activities
- It is not a replacement for P24 or CS
To learn more, please contact us today.
Service