Vista Solutions - Uncompromised IT

The IT support you need to stay up and running

Customized Flexibility

Customize your support with easy to configure and scale services
Flexible Proactive and Reactive support with affordable pricing model
Minimize configuration complexity, select what you want

Increase uptime, productivity, and ROI with packaged support services.

HP Care Pack Services cost-effectively upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission-critical. And they cover all the IT products your business relies on: servers, storage, networking, desktops, mobile computing, printing and imaging, and software.

HP Care Pack Services can be purchased along with HP products. For many products, post-warranty.

HP Care Pack Services are available when your original warranty has expired.

Proactive - Provide base delivery planning + Proactive Service Credits (Credits are used redeem proactive services)

Proactive Services Level 1 - 3 Proactive Service Credits
Proactive Services Level 2 - 6 Proactive Service Credits
Proactive Services Level 3 - 18 Proactive Service Credits
Additional Proactive Service Credit - 1 Service Credit

Some Existing Service Activities:

Technical Online Seminar
ITSM Quick Assessment
Patch Analysis
Service Activity Review
Storage/SAN Firmware and SW Analysis and Management
System Health Check
SAN Supportability Assessment
Blade technology assessment
Blade toolset assessment
Power and cooling Assessment

Reactive - Utilize existing reactive services products - ranging from Next Day, through 24X7, to 6 Hour Call to Repair

Service Overview - Proactive Services

HP Proactive Services Level 1,2 & 3 - Flexible/adaptable Re-packaging of Current Service Activities
It is a new method of buying existing service activities
It is not a replacement for P24 or CS

The IT Guy Brochure

To learn more, please contact us today.